The history of Les Clefs d’Or UAE is marked by pivotal moments and dedicated individuals. In 2005, Randy Santos and Charles Ferrer drafted the constitution, setting the foundation for Les Clefs d’Or Dubai. The leadership changed hands in 2006 and 2007, with Sanjay Matthews and Jerome Rodrigo playing crucial roles.
Les Clefs d'Or UAE
WELCOME TO
LES CLEFS D'OR
UNITED ARAB EMIRATES
What is Concierge?
Clefs d’Or Concierges are identified by the crossed golden keys on their uniforms, symbolizing their commitment to quality service. They strive to fulfill guest requests within moral, legal, and human limits, offering a wide range of services tailored to ensure complete satisfaction.
Les Clefs d’Or members exhibit professionalism through years of dedicated training, maintaining composure, integrity, and discretion. Motivated by genuine service, they demonstrate qualities such as patience, kindness, adaptability, and perseverance in their interactions with both guests and colleagues.
Clefs d’Or Concierges enthusiastically manage various tasks including mail handling, travel planning, and personal shopping, while also serving as trusted advisors and confidants. Leveraging a vast global network, they ensure guests’ needs are met, even in instances where direct solutions are not immediately available.
In today’s global business landscape, Clefs d’Or Concierges are proficient in multiple languages and knowledgeable about diverse cultures. Through meticulous training, they have become trusted resources for travelers, prioritizing guests’ safety, enjoyment, and satisfaction whether fulfilling simple or complex requests.
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Les Clefs d’Or® –
Your Key to Everything™
Les Clefs d’Or is a global association of hotel concierges with over 4000 members in 80 countries, recognized by their golden crossed keys. They are dedicated to professional development and strive to establish higher standards for guest service worldwide.
Established in 1952 in France, Les Clefs d’Or traces its origins to 1929, prioritizing service and friendship as its core values. Prospective members must demonstrate extensive experience and pass rigorous testing to earn the privilege of wearing the prestigious golden keys, symbolizing their commitment to delivering exceptional guest service
Les Clefs d’Or members, cater to a diverse range of requests, from routine to exceptional, for over 100 million guests annually. Leveraging their extensive experience, expertise, and local connections, they serve as dependable authorities and ambassadors for their respective destinations.
Les Clefs d’Or members leverage their global network and regular international congresses to ensure they can fulfill any guest request anywhere in the world. With a deep understanding of destinations worldwide, from Berlin to New York City, Paris to Tokyo, they are committed to delivering exceptional service at every turn.
President’s message
I wish you a very warm welcome to our website!
Wherever you travel around the world, in almost every single luxury hotel, the Les Clefs d’Or Concierge welcomes you and ensures your safety, well-being, and unparalleled quality of service during your stay. Our associates are always in pursuit of the perfect balance of professionalism and personability. Establishing a genuine connection with guests is what makes us truly unforgettable. The Golden Keys fraternity is committed to creating an extraordinary experience for their guests and members. As a member, you will be connected to an elite network of service professionals who share the same passion for flawless guest service.
If you share our dedication to delivering exceptional service, we welcome you to experience the excellence with us at Les Clefs d’Or UAE!
AMADO SILVETI
National President – Les Clefs d’Or UAE
Mandarin Oriental Jumeirah, Dubai
History of the UAE Chapter
In 2010, 15 members represented Dubai at the 57th UICH International Congress in Portugal, leading to the official inclusion of U.A.E. as the 41st member of UICH. Charles Ferrer became the inaugural president, and in 2013 during the 59th UICH congress held Queenstown, New Zealand, Les Clefs d’Or U.A.E. bid to host the 63rd UICH Congress in Dubai
Under Charles Ferrer’s leadership, the association expanded regionally, including Qatar, Bahrain, Oman, Saudi Arabia, Jordan, and Kuwait. Charles elevated concierge services, emphasizing training and commitment.
In 2014, Abey Sam became the National President, focusing on online presence and social media. Les Clefs d’Or U.A.E. gained popularity, featured in publications like CNN and Hotelier Middle East.
The association hosted the 63rd Les Clefs d’Or International Congress in 2016, a historic event attended by 700 concierges. Abey Sam became the Zone Director of UICH for Arabia & Western Asia in 2017, a first for Les Clefs d’Or U.A.E.
In 2023, Amado Silveti took over as National President, leading a new executive committee. Les Clefs d’Or U.A.E. currently has 91 members from 22 nations, with affiliates in Abu Dhabi and Dubai.
The association’s history reflects a commitment to friendship, camaraderie, and elevating guest services. The legacy of dedicated concierges continues to inspire the future generation. Les Clefs d’Or U.A.E. owes its success to the passion and efforts of its members.
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